Senior Receptionist/Deputy Reception Supervisor
Full-time, Permanent post – 37.5hours per week

Monday to Friday: working hours flexible between   8.30am-6.00pm

Qualifications/Experience
Essential:
5 or more GCSE grades A-C including Maths & English (proof required)
Computer literacy with demonstrable working knowledge of Microsoft Office suite including Excel
At least 2 years’ experience  of working in a GP Practice within the last 3 years.
Excellent knowledge of Emis Web/Apollo Document Management

Salary: Negotiable/depending on experience

Application Form to apply

Closing Date: 10.1.2021

Job Purpose
To provide administrative, support to the Practice Manager and the Reception Supervisor
To deputise, for the Reception Supervisor, when required, carrying out all duties in her absence or that she requires day to day.
To co-ordinate and participate in reception duties and provide support for the reception staff
To carry out their own reception duties, whilst prioritising workload and staffing levels
To ensure all patients/visitors are treated in a pleasant but professional manner.  
Job Specification
•	Total knowledge of Medical Reception duties (see full specification list)
•	Assist in the management of  the reception staff, ensuring all day to day tasks are performed
•	Staff Rotas – ensuring that there is always an adequate amount of cover
•	Ensure compliance with practice procedures and protocols
•	Facilitate staff training/performance reviews with new staff
•	Proficient in EMIS WEB
•	IT Implementation/Liaise with I.T providers
•	Assist Practice Manager/Assistant with internal/external IT troubleshooting
•	Attend training sessions both internally and externally
•	Delegation of Housekeeping duties
•	Oversee and carry out any duties included in receptionist job description if the need arises
•	Delegate clearly and concisely
•	Oversee a team of experienced and in-experienced reception staff
•	Adhere to confidentiality clauses in both staff and patient dealings
•	QOF Experience-desirable
•	Enhanced Services Experience – Target Lists 
Person Specification
•	Approachable and Friendly Demeanour
•	Excellent communication skills.
•	Enthusiastic, motivated and well organised.
•	Flexibility.
•	Reliability.
•	Professional attitude.
•	Ability to work on own initiative.